Track D
TNC15 - 2D - Listening to the community
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Whilst the ICT transitions into the mature phase, our focus unswervingly shifts towards user centric approach to service design.
In this session we follow two NRENs restructuring their processes in a way that enables them to better tune their services to the customer's needs. Then we follow an initiative to collaborate and exchange best practices in our community, an effort we support and encourage.
From ‘Tech Focus’ to ‘Market Focus’: Approach of a team
ERAI - Eunis Research and Analysis Initiative
In this session we follow two NRENs restructuring their processes in a way that enables them to better tune their services to the customer's needs. Then we follow an initiative to collaborate and exchange best practices in our community, an effort we support and encourage.
Presentations:
Towards a professionally managed service portfolio
Walter van Dijk Lonneke Walk
From ‘Tech Focus’ to ‘Market Focus’: Approach of a team
Christoph Herzog
ERAI - Eunis Research and Analysis Initiative
Johan Bergström
